Latest News

Festive cheer at Mourneview
Come along and start the festive season with some delicious sweet treats and a sing-along at Craigavon Borough Council’s Mourneview Community Centre on Friday 28th November, from 1pm to 3pm. Get into the Christmas spirit with a festive c »
Elvis Spectacular at Portadown Town Hall
Create Christmas cards and wreaths at Lurgan Park!
This Christmas, get into the festive spirit at Lurgan Park and make some beautifully personal cards and wreaths that will be truly treasured! Taking place on Saturday 29th November, children aged four years and over and invited to come along a »
Don’t miss Brownlow’s spectacular Christmas Switch-On!
The season to be jolly is fast approaching and to help you get into the festive spirit make sure you don’t miss the dazzling Christmas Switch on in Brownlow! Taking place on Wednesday 26th November from 3.45pm to 5pm in Legahory Centre, »
Mayor of Craigavon lends support to Anti-Bullying Week
This week is Anti-Bullying Week and the Mayor of Craigavon, Councillor Colin McCusker has declared his support for the campaign. This year’s campaign focuses on the role everyone can play in taking a stand against bullying, including chi »


Follow Us

Twitter Facebook


IIP Bronze

AddThis Social Bookmark Button

The Consumer Protection service aims to

  • protect consumers against the supply of dangerous goods which are intended for private use
  • ensure the safety of consumer goods manufactured, imported, distributed and offered for sale within the Borough.

What we do

  • Programmed inspections of premises
  • Sampling of products
  • Respond to consumer complaints
  • Respond to hazard warnings to ensure identified defective products are removed from sale

The main piece of legislation giving authorised officers the powers to deal with unsafe goods is the Consumer Protection Act 1987. Regulations have been made under this Act which impose safety requirements for a wide range of consumer goods. Some examples of these are:-

-          Electrical Equipment

-          Cosmetics

-          Furniture

-          Toys

-          Bicycles

-          Tyres

-          Nightwear

-          Hoodcords

-          Pushchairs

-          Babies’ dummies

Also, the General Product Safety Regulations impose a general duty on suppliers to ensure all products, including second hand goods, supplied for private use are reasonably safe.

Whilst most consumer products are covered by the above legislation, some exceptions such as motor vehicles and medicinal products are covered by separate controlling legislation which may be enforced by other agencies such as Trading Standards Division of the Department of Investment, Trade and Investment.

Trading Standards also deal with consumer issues other than product safety. Trading Standards in Armagh can be contacted on 028 37529834.



The Toy (Safety) Regulations 2011

The above regulations came into force on 19th August 2011.  These regulations implement the Toy Safety Directive 2009/48/EC which seeks to enhance the level of safety of toys, and applies to all toys placed on the market on or after this date.

Toy manufacturers, importers and distributors must understand the obligations imposed on them by the above new regulations, in order to ensure that they are taking all the necessary steps to protect children from the risk of injury caused by unsafe toys.

Further information is available in the attached leaflets:




Retailer & Distributor



The Cigarette Lighter Refill (Safety) Regulations 1999


Under the Cigarette Lighter Refill (Safety) Regulations 1999, it is an offence to supply any cigarette lighter refill canister containing butane or a substance with butane as a constituent part to any person under the age of 18 years.

The Environmental Health Department is responsible for enforcing this legislation and periodically undertakes test purchasing exercises in retail premises to ensure that they are complying with legal requirements.  Test purchasing exercises are carried out in accordance with guidance issued by LACORS (Local Authority Co-ordinating Body on Regulatory Services).


Volatile Substance Abuse:

Volatile substance abuse or 'sniffing' is when someone inhales solvents and volatile substances through the mouth or nose to get ‘high’.

One of the biggest problems associated with this type of drug abuse is the availability of volatile substances, which makes it easier for young people to experiment.

The main products that are misused to get 'high' are:

·         Butane gas (especially cigarette lighter refill cans)

·         Certain types of glue

·         Many types of aerosol spray cans (including deodorant, hair spray and air fresheners)

There are, in fact, hundreds of products on the market at present, which are abusable.

The Risks:

Anyone experimenting with solvents is at risk from sudden death. This can happen for lots of reasons, including heart failure, suffocation or fatal accidents when ‘high’. In the long term, misusing these products can damage the brain, nervous system, lungs and other major internal organs.

Further Information:

Further information is available from the  Re- Solv website. (Re-Solv is the national charity solely dedicated to the prevention of solvent and volatile substance abuse.)


Second Hand Electrical Goods Initiative 2011


Environmental Health Officers in the Southern Group of Councils (Armagh, Banbridge, Craigavon, Dungannon and Newry & Mourne) recently undertook a programme of inspections involving premises supplying second hand electrical goods. Prior to visits premises received a letter to advise that a survey of second hand electrical products was to be undertaken and a guidance leaflet outlining their duties in relation to the supply of second hand goods.


Officers were accompanied by a competent electrician who tested a number of electrical products in each premises; in addition a visual inspection of electrical products was carried out by Officers.


Thirty six premises were visited throughout the five council areas with a total number of one hundred and fifty products checked for compliance. In relation to safety, eighty three products did not meet the required standards, classified as unsafe and were subsequently removed or withdrawn from sale. The safety issues highlighted with these products related to frayed or damaged flexes, plug grips, damaged or cracked plug covers, loose pins, wiring visible, wrong or missing fuses.


The Environmental Health Department would advise that it is the responsibility of the owner of the business to take all necessary action to prevent any contraventions of legislation which should include setting up thorough systems for checking of goods, training and supervision of staff etc. so as to ensure the business only supplies electrical items that are safe.


Further information for suppliers of second hand goods including electrical goods is available in the following information leaflets:


Guidance for suppliers of second hand goods 

To access the Guide for Businesses - "Don't Chance it" - Click Here

March 2012

Suffocation Risk From Nappy Sacks


A campaign alerting parents to the risks of babies being suffocated by nappy sacks is being rolled out across the NHS nationally. At least 11 babies in the UK have died so far from suffocation after pulling nappy sacks stored in their cots, or near to where they had been put to sleep, to their faces. The thinness of the plastic makes it "cling" to the face when breathed in and young babies are unable to pull it away.

Further information is available in the following leaflets:

Nappy Sack Leaflet

Safety Warning Leaflet



Press Release



Sensor Safe Ltd contacted Limavady Borough Council’s  Environmental Health Department concerning a potential safety issue with their  Carbon Monoxide Alarm SF80190.

Recent test results have confirmed that these alarms may not detect certain levels of Carbon Monoxide and as a result have been taken off sale. All existing stock has been quarantined while recalling those already sold.


 Please return any alarms to the place of purchase.

 We apologise for any inconvenience caused.

 For further information please contact your local Council Environmental Health Department.







General information and guidance documents:

Information leaflet for retailers- Potential unsafe products

Part Worn Tyres- Public information leaflet

To access the Guide for Businesses - "Don't Chance it" - Click Here

Window blind cord safety-


Links to useful web sites:

Consumer -
Trading Standards -


For further information contact the Environmental Health Department at


FileDescriptionFile size
Download this file (Second Hand Goods poster 2.jpg)Second Hand Goods poster 2.jpg 1417 Kb
You are here:   HomeEnvironmental HealthConsumer Protection

Contact Info

Craigavon Borough Council,  PO Box 66, Lakeview Road, 
Craigavon, Co. Armagh, BT64 1AL
[View Map]

Tel: +44 (0) 28 38312400 | Fax: +44 (0) 28 38312444
Minicom: +44 (0) 28 38329757

Irish and Ulster Scots Voicemail Service

The Council now provides an Irish and Ulster Scots voicemail service for any member of the public who wishes to ring using these languages. Simply ring the Council and ask to be put through to the service.  You will then hear a voicemail message in that language and be asked to leave your message.  We will then have your message translated and a response sent.


This web site would like to use cookies to store information on your computer, to improve our website. Cookies used for the essential operation of the site have already been set.

To find out more about the cookies we use and how to delete them, see our privacy policy.